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Sales Callers & Closers (B2B or B2C)
Sales Callers & Closers (B2B or B2C)
The Sales Representative is responsible for promoting and selling a company’s products or services to new and existing clients.
The Sales Representative is responsible for promoting and selling a company’s products or services to new and existing clients.
They build strong relationships, identify customer needs, and provide solutions to meet those needs while achieving sales targets and contributing to business growth.
They build strong relationships, identify customer needs, and provide solutions to meet those needs while achieving sales targets and contributing to business growth.
Lead Generation & Prospecting
Lead Generation & Prospecting
Identifying high-quality prospects across multiple channels.
Identifying high-quality prospects across multiple channels.
Cold Calling & Warm Outreach
Cold Calling & Warm Outreach
Engaging potential clients through calls, emails, and LinkedIn/social platforms.
Engaging potential clients through calls, emails, and LinkedIn/social platforms.
Appointment Setting & Demo Scheduling
Appointment Setting & Demo Scheduling
Ensuring your sales pipeline is consistently active.
Ensuring your sales pipeline is consistently active.
Sales Presentations & Product Demonstrations
Sales Presentations & Product Demonstrations
Delivering persuasive, tailored pitches to B2B and B2C audiences.
Delivering persuasive, tailored pitches to B2B and B2C audiences.
Follow-Up & Customer Nurturing
Follow-Up & Customer Nurturing
Turning leads into loyal customers through structured follow-ups.
Turning leads into loyal customers through structured follow-ups.
CRM Management & Reporting
CRM Management & Reporting
Organizing contacts, tracking progress, and providing actionable sales analytics.
Organizing contacts, tracking progress, and providing actionable sales analytics.
Market Research & Competitor Analysis
Market Research & Competitor Analysis
Gaining insights to refine your sales strategy and target the right audience.
Gaining insights to refine your sales strategy and target the right audience.
Upselling & Cross-Selling Support
Upselling & Cross-Selling Support
Maximizing revenue from existing customers.
Maximizing revenue from existing customers.
Campaign & Promotion Management
Campaign & Promotion Management
Running seasonal or product-specific sales campaigns to boost conversions.
Running seasonal or product-specific sales campaigns to boost conversions.
Admin & Virtual Assistance
Admin & Virtual Assistance
An Admin & Virtual Assistant provides remote administrative and operational support to help businesses stay organized and efficient. They manage daily tasks, handle communications, and assist with coordination across different areas of the business.
An Admin & Virtual Assistant provides remote administrative and operational support to help businesses stay organized and efficient. They manage daily tasks, handle communications, and assist with coordination across different areas of the business.
Calendar & Email Management: Schedule meetings, set reminders, organize inboxes, and draft/respond to emails.
Calendar & Email Management: Schedule meetings, set reminders, organize inboxes, and draft/respond to emails.
Customer Support: Handle inquiries via email, chat, or calls; manage bookings, orders, and follow-ups.
Customer Support: Handle inquiries via email, chat, or calls; manage bookings, orders, and follow-ups.
Document & File Management: Prepare and organize reports, spreadsheets, presentations, and digital files.
Document & File Management: Prepare and organize reports, spreadsheets, presentations, and digital files.
Data Entry & Reporting: Maintain databases/CRMs, update records, and generate basic weekly/monthly reports.
Data Entry & Reporting: Maintain databases/CRMs, update records, and generate basic weekly/monthly reports.
Operations & Project Assistance: Track tasks, support ongoing projects, prepare SOPs, and coordinate with team members.
Operations & Project Assistance: Track tasks, support ongoing projects, prepare SOPs, and coordinate with team members.
Finance Support: Create invoices, track payments, record expenses, and assist with basic bookkeeping.
Finance Support: Create invoices, track payments, record expenses, and assist with basic bookkeeping.
Social Media & Digital Tasks (If required): Schedule posts, manage messages, organize content calendars.
Social Media & Digital Tasks (If required): Schedule posts, manage messages, organize content calendars.
Recruitment Assistance (If assigned): Post job ads, screen applicants, schedule interviews, and assist with onboarding.
Recruitment Assistance (If assigned): Post job ads, screen applicants, schedule interviews, and assist with onboarding.
Customer Support (Chat / Email / Voice)
Customer Support (Chat / Email / Voice)
A Customer Support Representative assists customers through chat, email, and voice by resolving inquiries, providing accurate information, and ensuring a smooth, positive customer experience. This role requires strong communication, problem-solving, and the ability to handle multiple support channels efficiently.
A Customer Support Representative assists customers through chat, email, and voice by resolving inquiries, providing accurate information, and ensuring a smooth, positive customer experience. This role requires strong communication, problem-solving, and the ability to handle multiple support channels efficiently.
- Respond to customer questions and concerns via chat, email, and phone with accuracy and professionalism.
- Troubleshoot product, account, or service issues and provide clear step-by-step solutions.
- Process orders, returns, refunds, and service requests as needed.
- Document interactions in the CRM, update tickets, and ensure timely resolution.
- Follow escalation procedures for complex or technical issues.
- Maintain service quality by meeting KPIs (response time, resolution time, CSAT).
- Provide friendly, empathetic support and follow up with customers when required.
- Coordinate with internal teams (sales, operations, tech) to resolve customer concerns.
Recruitment & HR Support
Recruitment & HR Support
A Recruitment & HR Support Specialist assists in sourcing talent, managing hiring processes, and supporting HR operations to ensure smooth workforce management. This role involves coordinating recruitment activities, maintaining employee records, and helping implement HR policies and procedures.
A Recruitment & HR Support Specialist assists in sourcing talent, managing hiring processes, and supporting HR operations to ensure smooth workforce management. This role involves coordinating recruitment activities, maintaining employee records, and helping implement HR policies and procedures.
Recruitment Support
Recruitment Support
HR Support
HR Support
Post job ads across job boards, social media, and hiring platforms.
Post job ads across job boards, social media, and hiring platforms.
Prepare onboarding materials and assist in orientation of new hires.
Prepare onboarding materials and assist in orientation of new hires.
Source candidates through CV searches, databases, and outreach.
Source candidates through CV searches, databases, and outreach.
Maintain and update employee records, files, and HR databases.
Maintain and update employee records, files, and HR databases.
Screen applications and shortlist qualified candidates.
Screen applications and shortlist qualified candidates.
Assist with contract preparation, NDAs, and other HR documents.
Assist with contract preparation, NDAs, and other HR documents.
Conduct initial interviews or pre-screening calls.
Conduct initial interviews or pre-screening calls.
Track attendance, performance data, and HR compliance requirements.
Track attendance, performance data, and HR compliance requirements.
Schedule and coordinate interviews with hiring managers.
Schedule and coordinate interviews with hiring managers.
Coordinate training sessions, performance reviews, and employee engagement activities.
Coordinate training sessions, performance reviews, and employee engagement activities.
Maintain applicant tracking systems and recruitment spreadsheets.
Maintain applicant tracking systems and recruitment spreadsheets.
Support payroll preparation by gathering timesheets and necessary employee info.
Support payroll preparation by gathering timesheets and necessary employee info.
Assist with job descriptions, candidate profiles, and hiring reports.
Assist with job descriptions, candidate profiles, and hiring reports.
Handle basic employee inquiries and route concerns to HR managers when needed.
Handle basic employee inquiries and route concerns to HR managers when needed.
Social Media & Marketing Support
Social Media & Marketing Support
Social Media Management
Social Media Management
Content Support
Content Support
Schedule and publish posts across platforms (Facebook, Instagram, LinkedIn, TikTok, etc.).
Schedule and publish posts across platforms (Facebook, Instagram, LinkedIn, TikTok, etc.).
Create simple graphics, banners, and promotional materials using tools like Canva.
Create simple graphics, banners, and promotional materials using tools like Canva.
Assist in planning and organizing content calendars.
Assist in planning and organizing content calendars.
Draft captions, short posts, and basic marketing copy.
Draft captions, short posts, and basic marketing copy.
Respond to comments, messages, and community interactions.
Respond to comments, messages, and community interactions.
Help organize raw content (photos, videos, testimonials) for editing or posting.
Help organize raw content (photos, videos, testimonials) for editing or posting.
Monitor page activity and escalate customer inquiries when needed.
Monitor page activity and escalate customer inquiries when needed.
Conduct basic competitor analysis and track trends relevant to the brand.
Conduct basic competitor analysis and track trends relevant to the brand.
Marketing Coordination
Marketing Coordination
Analytics & Reporting
Analytics & Reporting
Assist in email marketing campaigns (newsletters, announcements).
Assist in email marketing campaigns (newsletters, announcements).
Track engagement metrics, reach, follower growth, and campaign performance.
Track engagement metrics, reach, follower growth, and campaign performance.
Update website content or landing pages if required.
Update website content or landing pages if required.
Generate weekly or monthly social media and marketing reports.
Generate weekly or monthly social media and marketing reports.
Support lead generation tasks—capturing leads, updating CRM, tracking responses.
Support lead generation tasks—capturing leads, updating CRM, tracking responses.
Provide insights and recommendations for improvement.
Provide insights and recommendations for improvement.
Coordinate marketing tasks with internal teams or external partners.
Coordinate marketing tasks with internal teams or external partners.
Administrative Marketing Support
Administrative Marketing Support
Organize marketing files, assets, and brand materials.
Organize marketing files, assets, and brand materials.
Help with research (market trends, competitor activities, customer insights).
Help with research (market trends, competitor activities, customer insights).
Assist in event preparation, promotions, or online campaigns.
Assist in event preparation, promotions, or online campaigns.
Finance & Bookkeeping Support
Finance & Bookkeeping Support
SA Finance & Bookkeeping Support Specialist assists businesses in managing financial records, transactions, and reporting. This role ensures accurate bookkeeping, supports payroll and invoicing, and helps maintain financial compliance while providing insights to support business decisions.
SA Finance & Bookkeeping Support Specialist assists businesses in managing financial records, transactions, and reporting. This role ensures accurate bookkeeping, supports payroll and invoicing, and helps maintain financial compliance while providing insights to support business decisions.
Bookkeeping & Financial Records
Bookkeeping & Financial Records
Invoicing & Payments
Invoicing & Payments
Record daily financial transactions (sales, purchases, expenses) accurately.
Record daily financial transactions (sales, purchases, expenses) accurately.
Prepare and issue client invoices and receipts.
Prepare and issue client invoices and receipts.
Maintain and update ledgers, journals, and accounting systems.
Maintain and update ledgers, journals, and accounting systems.
Monitor and follow up on outstanding payments.
Monitor and follow up on outstanding payments.
Reconcile bank statements and accounts regularly.
Reconcile bank statements and accounts regularly.
Assist in vendor payments and expense reimbursements.
Assist in vendor payments and expense reimbursements.
Track accounts payable and accounts receivable.
Track accounts payable and accounts receivable.
Maintain a record of all financial transactions for auditing purposes.
Maintain a record of all financial transactions for auditing purposes.
Ensure all financial records comply with company policies and regulations.
Ensure all financial records comply with company policies and regulations.
Payroll & Employee Support
Payroll & Employee Support
Administrative & Compliance Support
Administrative & Compliance Support
Gather employee timesheets and calculate payroll data.
Gather employee timesheets and calculate payroll data.
Maintain organized digital and physical financial files.
Maintain organized digital and physical financial files.
Support payroll processing and record employee salary payments.
Support payroll processing and record employee salary payments.
Support audits by providing required documentation.
Support audits by providing required documentation.
Ensure payroll compliance with local laws and regulations (taxes, contributions, etc.).
Ensure payroll compliance with local laws and regulations (taxes, contributions, etc.).
Assist in tax filings and compliance tasks (VAT, corporate tax, etc.).
Assist in tax filings and compliance tasks (VAT, corporate tax, etc.).
Financial Reporting & Analysis
Financial Reporting & Analysis
Collaborate with internal and external stakeholders for financial matters.
Collaborate with internal and external stakeholders for financial matters.
Prepare regular financial summaries, reports, and dashboards.
Prepare regular financial summaries, reports, and dashboards.
Assist in budgeting and forecasting activities.
Assist in budgeting and forecasting activities.
Identify discrepancies or anomalies and escalate as needed.
Identify discrepancies or anomalies and escalate as needed.
Support management in decision-making with basic financial insights.
Support management in decision-making with basic financial insights.
We don’t just provide services, we build partnerships that empower your business.
We don’t just provide services, we build partnerships that empower your business.
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